A woman who frequently visited a small antique¹ shop rarely purchased anything，but always found fault with the merchandise² and prices. The manager and her salesclerk took the woman's grumpy complaints in stride，but one day she went too far. "Why is it I never manage to get what I ask for in your shop?”demanded the woman.

一名妇女经常光顾一家小古董店，但几乎从不买什么东西，却总是对商品和价格吹毛求疵。对于那妇女的粗暴袍怨，经理和她的销售员总是应付了事，但是有一天她做得太过分了。“为什么你们店里总是不能得到我想要的东西?”那名妇女指责说。

A smile on her face，the clerk calmly replied，“Perhaps it's because we’re too polite.”

职员脸上带着微笑，沉着地回答道:“也许是因为我们太有礼貌了。”