China's postal¹ industry recorded a business turnover² of 976.5 billion yuan last year, up 32% year-on-year.

一份报告称，去年我国邮政业完成业务总量9765亿元，同比增长32%。

The industry generated revenue of 664.5 billion yuan last year, up 23.5% year-on-year, excluding direct revenue of Postal Savings³ Bank of China, according to the report.

根据该报告，邮政业务收入6645亿元（不含邮政储蓄银行直接营业收入），同比增长23.5%。

A total of 40.1 billion deliveries were made in China last year, rising by 28% year-on-year.

去年我国快递业务总量达401亿件，同比增长28%。

Business revenue of the country's delivery companies reached 495 billion yuan, a 24.5% year-on-year increase, according to the report.

该报告称，各家快递公司业务收入达4950亿元，同比增长24.5%。

Consumers' satisfaction with the general postal service and express service remained stable, with consumers' satisfaction rate of complaint treatment reaching 98.2 percent last year.

消费者对邮政服务和快递服务的满意度保持稳定，去年，消费者申诉处理满意率达到98.2%。