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科学家揭秘最完美的道歉方式
添加时间:2016-04-14 20:34:41 浏览次数: 作者:未知
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  • Elton John once sang that sorry seemed to be hardest word but now scientists have found that the perfect apology requires more than just the word 'sorry' itself.

    英国著名音乐家埃尔顿·约翰曾唱到,对不起是最难说出的话。不过现在,科学家研究出最完美的道歉方式,而且远不止“对不起”这么简单。

    Based on the findings of a new study, researchers said there are six key elements to make one's apology more sincere and easy to accept with two being very critical in ensuring acceptance. They are accepting one's own fault and offering to repair the damage when making an apology, according to Ohio State University researchers.

    俄亥俄州立大学一项新的研究成果提出了道歉的六大关键因素,让道歉更真诚,更能被对方接受。其中最关键的两点,就是承认错误,并主动提出弥补伤害。

    The study looked at how 755 volunteers reacted to apologies that contained some or all of the six key elements in two separate parts.

    该研究将755名志愿者分成两组,分别观察他们面对全部或部分包含六大关键因素的道歉时做出的反应。

    The first part involved 333 adults acting1 out a fictional2 scenario3 where they were an accounting4 department manager interviewing a potential employee. The applicant5 had filed an incorrect tax return during their previous work but when asked during the fake interview about it, they apologised. The adults involved in the study then had to rate different apologies which contained one, three or all of the sorry elements listed above. The scale was between one (not at all) and five (very).

    第一组的333名成年人扮演正在面试求职者的会计部门经理。面试过程中,求职者将为自己曾在工作中填错了报税单而道歉。求职者的道歉中将包含上述的一种、三种或全部道歉的关键因素。这时,“部门经理”们就要为求职者的道歉打分,1表示不满意,5表示很满意,从1分到5分,程度递增。

    In the second part of the research, 422 undergraduates had the same scenario but this time they did not know what elements were within the apologies and had to rate it in a similar fashion.

    面对同样的场景,第二组的422名大学生也要给这些道歉打分,不同的是他们并不知道这六大因素的存在。

    The results were not exactly the same, but very similar, researchers said, and those apologies that contained more of the elements were rated higher than others.

    两组的结果没有完全一致,但非常接近,都表明道歉中包含的关键因素越多,分数就越高。

    "Apologies really do work, but you should make sure you hit as many of the six key components6 as possible," said Roy Lewicki, from the university's Fisher College of Business.

    俄亥俄州立大学费舍尔商学院的罗伊·路维其教授是这项研究的发起者,他表示“道歉虽然管用,但要尽可能多的包含这六大因素。”

    "Our findings showed that the most important component7 is an acknowledgement of responsibility," Mr Lewicki, who led the study, said. "Say it is your fault, that you made a mistake."

    “研究结果显示,人们最看重的是承担责任。如果原因在你,那就主动承认错误。”

    He added that an offer of repair was crucial because "one concern about apologies is that talk is cheap". But by offering to fix the damage, "you're committing to take action to undo8 the damage", he said.

    另外,主动提出弥补伤害也是十分关键的因素。路维其教授认为,人们总觉得口头认错并不走心,而提出解决方案,降低错误造成的损失,这才是将道歉付诸行动的做法。

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    1 acting [ˈæktɪŋ] czRzoc   第7级
    n.演戏,行为,假装;adj.代理的,临时的,演出用的
    参考例句:
    • Ignore her, she's just acting. 别理她,她只是假装的。
    • During the seventies, her acting career was in eclipse. 在七十年代,她的表演生涯黯然失色。
    2 fictional [ˈfɪkʃənl] ckEx0   第8级
    adj.小说的,虚构的
    参考例句:
    • The names of the shops are entirely fictional. 那些商店的名字完全是虚构的。
    • The two authors represent the opposite poles of fictional genius. 这两位作者代表了天才小说家两个极端。
    3 scenario [səˈnɑ:riəʊ] lZoxm   第7级
    n.剧本,脚本;概要
    参考例句:
    • But the birth scenario is not completely accurate. 然而分娩脚本并非完全准确的。
    • This is a totally different scenario. 这是完全不同的剧本。
    4 accounting [əˈkaʊntɪŋ] nzSzsY   第8级
    n.会计,会计学,借贷对照表
    参考例句:
    • A job fell vacant in the accounting department. 财会部出现了一个空缺。
    • There's an accounting error in this entry. 这笔账目里有差错。
    5 applicant [ˈæplɪkənt] 1MlyX   第7级
    n.申请人,求职者,请求者
    参考例句:
    • He was the hundredth applicant for the job. 他是第100个申请这项工作的人。
    • In my estimation, the applicant is well qualified for this job. 据我看,这位应征者完全具备这项工作的条件。
    6 components [kəm'pəʊnənt] 4725dcf446a342f1473a8228e42dfa48   第7级
    (机器、设备等的)构成要素,零件,成分; 成分( component的名词复数 ); [物理化学]组分; [数学]分量; (混合物的)组成部分
    参考例句:
    • the components of a machine 机器部件
    • Our chemistry teacher often reduces a compound to its components in lab. 在实验室中化学老师常把化合物分解为各种成分。
    7 component [kəmˈpəʊnənt] epSzv   第7级
    n.组成部分,成分,元件;adj.组成的,合成的
    参考例句:
    • Each component is carefully checked before assembly. 每个零件在装配前都经过仔细检查。
    • Blade and handle are the component parts of a knife. 刀身和刀柄是一把刀的组成部分。
    8 undo [ʌnˈdu:] Ok5wj   第7级
    vt.解开,松开;取消,撤销
    参考例句:
    • His pride will undo him some day. 他的傲慢总有一天会毁了他。
    • I managed secretly to undo a corner of the parcel. 我悄悄地设法解开了包裹的一角。

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