Angela: Hello, I’m Angela, I’m the customer services manager. Would you like to come with me and come and take a seat and you can explain to me what actually is the problem?

安吉拉：你好，我是安吉拉，客户服务经理，您能过来坐下跟我解释一下到底是什么问题吗？

Alison: Okay, okay, fine.

艾莉森：好的，好的，可以。

Angela: Can I take your name?

安吉拉：能告知一下您的名字吗？

Alison: Yes, my name’s Alison.

艾莉森：我叫艾莉森。

Angela: Okay. Alison, if you’d like to make yourself comfortable. As I said, I am the customer services manager and I’d like to help you. I understand you are having a few problems. Would you like to just explain from the beginning what’s happened?

安吉拉：好的，艾莉森，您可以放松一下。我是客户服务经理，很乐意帮您。我理解您遇到一些问题，您能从头解释一下发生了什么事情吗？

Alison: Well, yes. I’ve just come back from one of your holidays. I went to Crete, in Greece¹, got back last week and the whole thing was a disaster².

艾莉森：好的，可以。我刚从你们安排的度假回来，去了希腊克里特岛， 上周回来的，整个旅程糟透了。

Angela: Would you like to just explain from the beginning what’s happened?

安吉拉：您能从头解释一下发生了什么事情吗？

Alison: Well, yes. To start with, when we got to the airport in, in Crete, we had a two-hour wait on the coach, I think there was a delayed³ flight or something, and… and…

艾莉森：好的，刚开始我们到了克里特岛的机场，我们等了两个小时，我以为飞机晚点了，然后...然后...

Angela: …Right, that’s quite possible…

安吉拉：...是的，这很有可能...

Alison: …Yes… And I just can’t work out why you didn’t take us to our hotel and then come back to the airport to pick up the people from the delayed flight.

艾莉森：...是的...我只是想不通你们为什么不带我们去旅馆然后再回来接晚点飞机上的人们。

Angela: Right, I’m sorry for that wait. I don’t know what the problem was. You mentioned a delayed flight there. As you can imagine, you probably weren’t the only family on the coach waiting, and to ferry⁴ people to and from resort⁵ to the airport would have been a lot of extra⁶ work and they like to try and keep everybody together who are going on the same flight. I can actually look into that for you …

安吉拉：嗯，很抱歉让您久等了。我不知道出了什么问题。您提到了晚点的航班，可以想一下，您应该不是唯一等待的人，把顾客从旅馆带到机场会增加很多额外工作，他们是想让所有坐同一班飞机的人待在一起。我可以实际帮您查一下...