iPhone and iPad owners locked out of their devices because of a problem with Apple’s latest mobile operating system have been provided with a solution.

iPhone和iPad用户的设备因苹果最新操作系统的问题被锁，但已有解决方案。

The iOS 9.3 update caused some older versions of the phones and tablets to require the IDs and passwords previously¹ used to set them up.

iOS 9.3的更新会导致一些旧版本的手机和平板电脑要求输入以前设置的ID和密码。

Many people complained that their machines had become unusable because they had forgotten or did not know the details.

许多用户抱怨说他们的设备已不能使用，因为他们已经忘记或不知道(ID和密码的)细节。

Apple has detailed² a workaround.

苹果公司为此提供了详细的变通方法。

It has also stopped vulnerable devices being able to download the software and begun issuing new versions of the operating system - which ditch the ID check - for affected³ machines.

它还阻止了易受影响的设备下载该软件，并开始为受到影响的机器发行操作系统新版本，该版本抛弃了ID检查功能。

"In some cases, if customers do not recall their password, their device will remain in an inactivated⁴ state until they can recover or reset⁵ their password," Apple said in a statement.

“在某些情况下，如果客户不记得自己的密码，他们的设备将保持在未激活状态，直到他们可以恢复或重设密码，”苹果在一份声明中说。

"For these older devices, we have temporarily pulled back the update and will release an updated version of iOS 9.3 in the next few days that does not require this step."

“对于这些旧设备，我们暂时撤回了更新，并将在接下来的几天里，发布不需要这一步的iOS 9.3的更新版本。”

Dozens of users complained about the problem on Apple’s community forum⁶ saying their handsets and tablets had been "bricked" after installing the update.

几十位用户在苹果社区论坛抱怨说他们的手机和平板电脑在安装更新后“出现故障”。

The tech firm has since acknowledged that the issue affected its iPhone 5S and earlier smartphones as well as its iPad Air and earlier tablets.

该科技公司自此承认，这个问题影响了iPhone 5S和更早版本的智能手机，以及iPad Air和更早的平板电脑。

As a solution, Apple suggested that users remove the activation⁷ lock by signing into their iCloud account’s Find My Phone function or by connecting their device to a computer and entering their current Apple ID details into iTunes.

苹果提出一个解决方案，建议用户通过登录他们的iCloud帐户进入“找到我的电话”功能或通过使他们的设备连接到计算机，并在iTunes中输入其当前的苹果ID信息以移除激活锁。

But some users will still face problems if their current account had not been linked to the device and they still want to keep data stored on it.

但一些用户仍然会面临一些问题，如果他们的当前账户尚未连接到该设备，而他们仍希望保留所存储的数据。

One iPhone owner who inherited an iPhone from a deceased partner has reported still being unable to bypass the lock, as has someone who bought the device from a seller that they were no longer in contact with.

一位iPhone用户从已故的朋友那继承了一部iPhone，据说仍无法解锁，正如有人向卖家买了一件设备，而他们与卖家再无联系。

Under such circumstances, Apple says people need to contact its support team for further aid.

在这些情况下，苹果说用户需要与其支持团队联系寻求进一步帮助。