THE CLIENTS I DREAD¹ THE MOST ARE THOSE WHO SAY THINGS LIKE 'DO WHATEVER YOU WANT'

我最怕遇到这样的客户，他/她会说随便你怎么弄

Or: 'I'm pretty easy to work with.' Nine times out of ten, it's not true.

或者他/她会说："给我做头发很轻松的。"但十有八九，事情的走向却并非如此。

WE KNOW YOU HATE THE WORD BLEACH²

我们知道你讨厌漂染这个词

So we use words like decolorizer. But no matter how we prettify the language, if we're lifting a dark colour out of your hair, we're using bleach.

所以我们会使用脱色剂这样的字眼。但无论怎么美化语言，如果我们从你的头发上挑起黑发，那我们就是在漂染。

YES, I KEEP NOTES ABOUT YOU ON YOUR CLIENT CARD, AND THEY CAN GET PRETTY PERSONAL

是的，我会在客户卡上写下你的情况，有时会涉及私人内容

I may note that you don't tip well or that you talked loudly about how drunk you were last night. I may also write down that you're going through a divorce or that you're into tennis so I can remember to ask you about those things next time.

我可能会写下你给的小费不高或者写下你大声谈论昨晚醉酒的事情。也许我还会写下你正在离婚或者你很喜欢打网球，所以下次我就可以向你提起这些事。

AFTER YOU'VE BEEN LATE A FEW TIMES, I ASK OUR RECEPTIONIST TO SAY YOUR APPOINTMENT IS AT 2

你迟到了几次之后，我就让前台告诉你我们预约的时间是2点

But really it's at 2:30.

但实际预约时间是2:30。

IF THERE'S ONE RULE TO LIVE BY, IT'S THIS

如果有一条规则需要遵守，那就是

Don't make your first appointment with me on a Saturday. That's our busiest day, and I won't be able to give you the time and attention you want and deserve.

千万不要在周六第一个约我。周六是我们最忙的时候，我可能给不了你应得的时间和精力。

FIND OUT WHETHER YOUR SALON³ OFFERS A DISCOUNT IF YOU GET A CUT AND A COLOUR TOGETHER

如果你剪了头发、还染了色，那你可以问问理发店有没有折扣

Ask for one if it doesn't. Doing both together eliminates some steps and should save you about 20 percent.

如果没有，你就让他们给你一个。剪头染色一起能省去一些步骤，还能给你节省约20%的费用。

IT'S FINE TO USE GROUPON OR ANOTHER SOCIAL MEDIA SITE TO SAVE MONEY ON YOUR HAIRSTYLING

做发型的时候，可以用券或其他的社交媒体网站省钱

But be wary⁴ of salons⁵ that offer deals all the time. That's not a good sign.

但也要注意理发店给出的优惠。这可不是一个好迹象。

THIN HAIR DOESN'T HAVE TO BE WORN SHORT

头发稀疏不一定要剪短

I had a client who wore her super-thin hair short for years because she thought she had to. I finally talked her into growing it out into a bob, and everyone now says she looks incredible. These are the 8 rules to keep thin hair healthy.

我有一位客户，她头发稀疏，多年来一直都是短发，因为她认为头发稀疏一定要剪短。后来我说服她留长发，剪了个波波头，现在每个人都说她看起来美极了。这8个准则可以让你的稀疏头发保持健康。

ALWAYS DRY YOUR HAIR COMPLETELY BEFORE USING A HOT TOOL LIKE A CURLING IRON OR A FLAT IRON

用卷发棒或直板夹烫头发前，一定要完全吹干头发

If your hair still contains moisture, the iron will damage it. These are the safest ways to use heat on your hair.

如果你的头发仍含有水分，卷发棒就会破坏头发。这些方法可以让你安全的烫/拉头发。