An online shopper has been left dumbfounded after a parcel he ordered was left wedged in his gutter¹ - 20ft above his front door - by a bungling² delivery company.

一个英国人在网购后被笨手笨脚的快递公司给惊呆了。他发现自己的包裹竟然卡在了屋檐上的排水沟里，比门还要高上20英尺。

A driver from courier firm myHermes left a note for Benjamin Ward³, 24, of Hove, East Sussex that read: 'Today I called to deliver your parcel. Stuck on the roof - sorry'.

这名myHermes快递公司的快递员给住在东苏塞克斯霍夫的24岁的本杰明·沃德留了张便条，上面写着“今天我已电话通知您您的包裹到了。包裹卡在屋顶上了，对不起”。

The confused customer, who has no idea how it got there, alerted the company on Twitter and his pictures chronicling the incident have gone viral.

沃德很奇怪包裹好好地怎么会跑到屋顶上去，于是在推特上投诉了快递公司，他将这件事拍了下来，他的这些照片在网上转疯了。

Mr Ward said: 'I laughed. It is just ridiculous. I think he must have been trying to lob it over the house.

沃德说：“我都笑了。这太搞笑了。我猜他当时肯定是想把包裹给扔到家门口去。”

'It was more funny than anything else so I don't really want to make a big deal of it. They sent him back to get it down with a ladder and say sorry. It was super awkward.'

“这件事实在是太搞笑了，所以我不想追究下去了。公司后来把他叫了回来，拿梯子把包裹取了下来并给我道了歉。真是太尴尬了。”

A MyHermes spokesperson said: 'This is unacceptable. We would like to apologise once again for the inconvenience this has caused.'

MyHermes快递公司的发言人表示：“我们不认可这种行为。我们要为这件事所造成的不便再次道歉。”

After his initial tweet Mr Ward was flooded with messages asking what had happened but he admitted he had no idea.

发了第一条推特后，沃德就不断收到留言询问事情的来龙去脉，但他表示自己也是一头雾水。

He tweeted: 'Ridiculous isn't it. I have no idea! Shows what happens to our parcels though! I need a ladder'.

他在推特上写道：“很搞笑吧。我也不知道怎么回事！只知道我的包裹跑到屋顶上去了！我需要一个梯子。”

He added: 'Trying to throw it over the house I think!

他还说道：“我觉得快递员当时肯定是想把包裹扔过去！”

But despite the poor service he has said he would feel 'horrendously⁴ awkward' if the delivery worker lost their job over the incident.

不过虽然服务有点差，他表示如果快递员因此丢了工作，他会感到“非常地不好意思”。